Sr. Operations Manager

Role
Operations
Location
Bangalore
Job Type
Full Time

About Us:

Swift is building a next generation checkout stack for India - a platform rolling up payments and logistics solution for all fulfillment needs. We give businesses the opportunity to provide a customer experience at par with the likes of Amazon and Flipkart, all the while saving money and time. Think of us like Amazon without the website listing - we let our sellers design their own sales channel.

We believe there are many things a seller or small business has to worry about when selling online, logistics/payments etc. shouldn't be one of them. With our solution, SMBs and D2C brands get access to technologies and services like next day delivery, same day delivery, live package tracking, Card/Cash on delivery, scheduled delivery etc., making parcel delivery just as simple as collecting payment.

We also provide robust APIs which makes it easy for developers to add shipping capabilities to their multichannel online store.

We want to be the #1 checkout platform that is reliable, easy to use and affordable.


Our Requirements:

We are on the lookout for motivated and driven people who can work without supervision  and take initiative. The candidate has to fulfill the following criteria:

  • 5-7 years experience in a fast paced, ambiguous and rapidly changing  operational environment requiring improvement on continuous basis
  • Experience in handling partner ops, customer support ops or other roles in high-growth tech cos requiring improvements through process and product intervention a big plus
  • High ownership and proven history of delivering results while owning complex cross-functional launches partnering with central teams
  • Demonstrated ability building, managing and developing large high performance teams
  • Ability to influence, lead and present ideas via clear written and oral communication; emotional maturity and ability to remain calm and empathetic  under challenging environment all communications

About the role

The primary responsibility of the role is to interface with our 3PL vendors/ delivery  partners. The candidate is responsible for managing seller tickets and escalations and  ensuring timely resolution with the vendors. Some of the responsibilities would be as  follows- 

  • Hands-on problem solving and operations governance with an ability to work with data and create inferences
  • Working with multiple internal stakeholders to drive process efficiencies and continuous KPI improvements for operations
  • Partnering with technology and product teams and leveraging automation to drive efficiencies and solutions built for scale in operational processes
  • Monthly reconciliations and approvals of vendor billing; identifying pricing improvements as our business scales and leading commercial negotiations with vendors to improve profitability
  • Experience in defining, developing and using metrics to drive the vision and manage the business operations
  • Hiring, training and mentoring operations team and building mechanisms for continuous productivity improvement

Key Takeaways

  • You to be a part of a small, but a super capable team.
  • The opportunity to work closely with founders to define, scope, estimate and plan various aspects of the operations process. Being one of the first hires at Swift, you will be involved in both high and low-level decision making. This means a lot of ownership, which we cultivate by having a flat structure.
  • Competitive compensation.

To apply drop us a mail at ops_hiring@goswift.in with your resume and a very short description about yourself and we will get back to you.