Glossary

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This is a webpage or interface that customers can access to enter their order details (usually a tracking number) to see the current status and expected delivery date of their orders.

Related Glossaries

Consignee

Consignee is typically the owner of the shipment. It is the person who is finally going to receive the order. There are three stakeholders in the process of the shipment that are consignor, the consignee, and the carrier. Consignor is the seller who ships out the goods via a carrier. A consignee should always be present at the time of delivery.

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Drop-offs

Drop-off is an activity that happens in the purchasing journey of an online shopper. Whenever a customer goes through a bad experience like filling of long and verbose forms at checkout or multiple page redirects, customers leaves the site and does not complete the checkout journey.

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Weight Discrepancy

Whenever there is a difference between the weight of a shipment provided by the seller and measured by the courier company, a case of weight discrepancy arises which is often called a weight dispute. Change in the weight of a shipment can lead to high shipping costs subsequently increasing the price of the whole order that has to be shipped. One of the ways to avoid weight disputes is to calculate the volumetric weight (product of length, breadth, and height by 5000) after the packaging of the item is done to know the exact weight. Connecting with a shipping partner, a logistics aggregator can help you ease off and make the weight disputes issues hassle-free giving you time to focus on your business.

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Your orders

The "Your Orders" section is a part of an e-commerce website or app where customers can view a history of their past orders, track deliveries, and access order-related information.

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