Cash On Delivery(COD) Order Verification

Powerful Order Verification tools to Reduce COD losses, Cancellations, and Returns for Whatsapp, SMS, API, and IVR

30 Lakh

COD orders confirmed

1.2 Crore

Saved by reducing RTO.

20.00%

Conversion to pre-paid

Create account

Cash On Delivery(COD) Order Verification

Powerful Order Verification tools to Reduce COD losses, Cancellations, and Returns for Whatsapp, SMS, API, and IVR

30 Lakh

COD orders confirmed

1.2 Crore

Saved by reducing RTO.

20.00%

Conversion to pre-paid

Create account

Cash On Delivery(COD) Order Verification

Powerful Order Verification tools to Reduce COD losses, Cancellations, and Returns for Whatsapp, SMS, API, and IVR

30 Lakh

COD orders confirmed

1.2 Crore

Saved by reducing RTO.

20.00%

Conversion to pre-paid

Create account

COD Order Verification Advantages

Swift’s Unparalleled COD Order VerificationSwift’s Unparalleled COD Order VerificationSwift’s Unparalleled COD Order VerificationSwift’s Unparalleled COD Order Verification

Verify COD orders by leveraging various channels like WhatsApp, SMS, and COD confirmation calls through IVR.

Reduce RTOReduce RTO

More than 30% of COD orders result in RTO which can be drastically reduced by successfully confirming COD and prepaid orders. Leverage the order verification tool and increase the successful delivery rate in your eCommerce.

Reduce Operational Cost

COD order verification helps in reducing failed deliveries by avoiding last-minute order cancellations. This in turn leads to reducing additional expenses in potential RTO.

Go Live in 30 mins

Are you already selling online? Easily integrate your sales channels like Shopify, WooCommerce, Facebook, Instagram, or even manual verification to Swift OMS and start verifying COD orders. Start In less than 30 mins, and save your business valuable time and cost by identifying fraud COD orders.

Convert Your Risky COD orders to Prepaid Orders

With Swift’s advanced COD to Prepaid function, you can send a payment link to your customers right after they place a COD order. Boost delivery success rate and reduce the chances of cancellation and RTO by 30%

Status-based Action

Easily navigate across orders by filtering them with automated tags for confirmed, Cancelled, and Pending Confirmation COD orders. Decide to take action on single or bulk orders in one click.

Guaranteed Remittance in 2 days

The average COD remittance cycle is 8-15 days, which leads to interruptions in planning inventory, lack of working capital, and forces sellers to take loans. Swift Early COD guarantees COD remittance as early as 2 days after shipment delivery.

Improved Cash Flow, Uninterrupted Working Capital

By having a remittance cycle as low as 2 days, small businesses and sellers can be certain about their monthly planning even after fluctuating sales.

Improved Creditworthiness

By consistently receiving payment on time, sellers can improve their creditworthiness and access better financing options in the future.

Focus on Growth

With a stable cash cycle, sellers can focus on growth avenues like marketing, technology, and new product development. Even planning for festival sales events requires an increased cash flow to manage supply.

Easy to Integrate

Easily Integrate Branded Tracking Page on your own domain and start giving a personalized tracking experience within your ecosystem. Eliminate Anxiety and Delight Consumers with accurate and updated shipment status

Subscribe to WhatsApp Updates

Users can easily opt-in for tracking updates on Whatsapp and SMS from the branded tracking page. Every status update of shipment is notified to the user immediately.

Boost Brand Awareness with Custom Branding

Showcase your brand by adding a brand logo, colors, and hosting branded tracking pages on your own custom URL for all. Make the post-purchase experience personalised and optimize your brand recall engagement.

Review and Ratings

Allow customer to provide their feedback at the right time before they escalate on social media. Get a rating between 1 to 5 stars, analyze, and choose the best-performing courier partners accordingly.

Advanced Product Recommendation

Drive extra revenue by easily cross-selling products to consumers on the branded tracking page. Leverage the branded tracking page to run marketing campaigns, increase retention, and lifetime value. Also, add social media links to drive traffic.

Raise Issues, Dispute Management

Provide customer care numbers and emails to proactively assist consumers and raise issues. Let consumers manage returns and cancellations from the tracking page.

How It Works

Five easy steps to get started with COD Order Verification
Connect eCommerce Store to Swift OMS
Connect your Amazon, Flipkart, Nykaa, Shopify, WooCommerce, Wix, or custom sales channels to Swift OMS. Check orders for a collated view of orders from every sales channel.
Create your Shipment or Sync Orders
Create shipments; once the order is picked up, a tracking link is created. Customize the user interface of the tracking page from OMS settings.
Send Tracking Updates
Add a tracking link to your order status page and send a tracking link to consumers via Whatsapp, SMS, and Mail
Customize Branded Tracking Page
The tracking page can be customized accordingly to the style guide, campaigns, and more. Make your tracking page look native and increase brand integrity.
Smart Insights
Optimize your delivery performance with Swift’s high-end shipping analytics. Find out if shipments have reached customers on time, monitor the number of views on the tracking page, clicks on buttons, and campaigns.
Connect your Online eCommerce Stores
Connect your Amazon, Flipkart, Nykaa, Shopify, WooCommerce, Wix, or custom sales channels to Swift OMS. Check the payment mode of the order and verify both COD and prepaid orders.
Automated Communication
Swift sends automated COD confirmation messages to customers who have placed a COD Order. Choose Prepaid orders and click verify order to verify a prepaid order.
Get a reply from customers in 24 hours
Customers can either confirm or cancel the COD order. The COD order verification message is reattempted if the user doesn't reply in 24 hours.
Confirm/Cancel Tag
Confirm and cancel tags are shown in front of each order on the swift panel and in sales channel notes.
Order Confirmation
Once an order is confirmed, we send an order confirmation message with the order number, shipment details, and estimated delivery date.
Connect your Online eCommerce Stores
Connect your Amazon, Flipkart, Nykaa, Shopify, WooCommerce, Wix, or custom sales channels to GoSwift OMS.
Activate Early COD
Visit Settings in OMS, select the Early COD option, and choose the most suitable COD remittance plan. Registered sellers can also request this feature from their dedicated account managers.
Order Delivered. Cash Received
Once the COD order is delivered, the delivery partner receives the cash from the customer, order status is changed to COD Order Delivered in the Swift OMS.
Remittance Receivables
As per the seller's plan, COD remittance is reflected in the settlement cycle. Sellers can also choose an early settlement cycle.

FAQs

Quick answers to the top questions asked by our Merchants
Does COD order verification help in reducing RTO?
Yes, Order verification reduces the chances of returns by converting risky COD orders to prepaid.
What are different communication methods that can be used for order verification?
Merchants can use WhatsApp, SMS, or IVR to verify COD or prepaid orders.
What is the pricing for the COD Order Verification feature?
To verify COD or Prepaid orders on WhatsApp, IVR, and SMS, it costs only Rs.2/per order. Get rates for bulk orders here.
How can a merchant check the status of a COD order?
Merchants can check the status of COD orders under Orders > Tags. Confirmed Tag validates that the customer confirmed an order.
What if a user confirms a COD order and then later cancels it?
We let the customer change the status until the order is ready to ship. Once the order is picked up this provision is removed for the customers.
Is the COD Order Verification feature available for all payment methods?
Yes, the COD Order Verification feature is available for COD and prepaid methods like net banking, UPI, Credit and Debit Cards, and Wallets.
Is the COD Order Verification feature mandatory for all COD orders?
No, the COD Order Verification feature can be enabled for all COD orders, or the merchant can send COD Verification notifications only to orders with a high RTO risk.
Once an order is placed, how long does it take to send a COD Confirmation message?
COD Confirmation messages can be scheduled immediately after an order is placed or sent manually by selecting orders individually or in bulk.
What is the COD Order Verification feature?
The COD Order Verification feature confirms COD orders by validating the user's phone number, sending a message to the users, and verifying the COD order. This ensures the buyer's intent and reduces the merchant's fraud risk.

FAQs

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