Cash On Delivery(COD) Order Verification

Powerful Order Verification tools to Reduce COD losses, Cancellations, and Returns for Whatsapp, SMS, API, and IVR

30 Lakh

COD orders

1.2 Crore

Saved by reducing

20.00 %

Conversion to

COD Order Verification Advantages

Guaranteed Remittance in 2 days

The typical COD remittance cycle lasts 8-15 days, causing inventory planning issues, insufficient working capital, and forcing sellers to seek loans. Swift Early COD ensures COD remittance within just 2 days after delivery.

Improved Cash Flow, Uninterrupted Working Capital

With a remarkably short remittance cycle of just 2 days, small businesses and sellers can confidently plan their monthly activities, even in the face of fluctuating sales, and maintain adequate working capital.

Improved Creditworthiness

Through timely and consistent COD payments, sellers can enhance their creditworthiness and unlock improved financing opportunities down the line helping their business in long run.

Focus on Growth

With a stable cash cycle, sellers can focus on growth avenues like marketing, technology, and new product development. Even planning for festival sales events requires an increased cash flow to manage supply.

COD Order Verification Advantages

Reduce RTO by 30%

RTO can be drastically reduced by successfully confirming COD and prepaid orders. Leverage the order verification tool and increase the successful delivery rate in your eCommerce.

Status-based Action

Easily navigate across orders by filtering them with automated tags for confirmed, Cancelled, and Pending Confirmation COD orders. Decide to take action on single or bulk orders in one click.

Reduce Operational Cost

COD order verification helps in reducing failed deliveries by avoiding last-minute order cancellations. This in turn leads to reducing additional expenses that may occur because of returns.

Unparalleled COD Order Verification

Verify COD orders by leveraging various channels like WhatsApp, SMS, and COD confirmation calls through IVR. Make the communication more personalised and enhance customer experience.

Go Live in 30 mins

Easily integrate your sales channels like Shopify, WooCommerce, Instagram and start verifying COD orders. Save your business valuable time and cost by identifying fraud COD orders.

Convert Risky COD orders to Prepaid

With Swift’s advanced COD to Prepaid function, you can send a payment link to your customers right after they place a COD order. Boost delivery success rate and reduce the chances of cancellation.

COD Order Verification Advantages

Easy to Integrate

Effortlessly integrate a branded tracking page on your domain for a personalized tracking experience within your website. Eliminate consumer anxiety and delight them with accurate shipment status.

Subscribe to WhatsApp Updates

Users can easily opt-in for tracking updates on WhatsApp and SMS from the branded tracking page. Every status update of shipment is notified to the user immediately.

Boost Brand Awareness

Enhance your brand presence and personalize post-purchase experience with custom branding, including logos, colors, and branded tracking pages hosted on your own custom URL.

Raise Issues, Dispute Management

Provide customer care numbers and emails to proactively assist consumers and raise issues. Let consumers manage returns and cancellations from the tracking page.

Review and Ratings

Allow customer to provide their feedback at the right time before they escalate on social media. Get a rating between 1 to 5 stars, analyze, and choose the best-performing courier partners accordingly.

Advanced Product Recommendation

Drive extra revenue by easily cross-selling products to consumers on the branded tracking page. Leverage the branded tracking page to run marketing campaigns and increase retention.

How It Works

Five easy steps to get started with COD Order Verification

Connect your Online eCommerce Stores

Connect your Amazon, Flipkart, Nykaa, Shopify, WooCommerce, Wix, or any other custom sales channels to GoSwift OMS.

Activate Early COD

Visit Settings in OMS, select the Early COD option, and choose the most suitable COD remittance plan. Registered sellers can also request this feature from their dedicated account managers.

Order Delivered. Cash Received

Once the COD order is delivered, the delivery partner receives the cash from the customer, order status is changed to COD Order Delivered in the Swift OMS.

Remittance Receivables

As per the seller's plan, COD remittance is reflected in the settlement cycle. Sellers can also choose an early settlement cycle.

Connect your Online eCommerce Stores

Connect your Amazon, Flipkart, Nykaa, Shopify, WooCommerce, Wix, or custom sales channels to Swift OMS. Check the payment mode of the order and verify both COD and prepaid orders.

Automated Communication

Swift sends automated COD confirmation messages to customers who have placed a COD Order. Choose Prepaid orders and click verify order to verify a prepaid order.

Get a reply from customers in 24 hours

Customers can either confirm or cancel the COD order. The COD order verification message is reattempted if the user doesn't reply in 24 hours.

Confirm/Cancel Tag

Confirm and cancel tags are shown in front of each order on the swift panel and in sales channel notes.

Order Confirmation

Once an order is confirmed, we send an order confirmation message with the order number, shipment details, and estimated delivery date.

Connect eCommerce Store to Swift OMS

Connect your Amazon, Flipkart, Nykaa, Shopify, WooCommerce, Wix, or custom sales channels to Swift OMS. Check orders for a collated view of orders from every sales channel.

Create your Shipment or Sync Orders

Create shipments; once the order is picked up, a tracking link is created. Customize the user interface of the tracking page from OMS settings.

Customize Branded Tracking Page

The tracking page can be customized accordingly to the style guide, campaigns, and more. Make your tracking page look native and increase brand integrity.

Smart Insights

Optimize your delivery performance with Swift’s high-end shipping analytics. Find out if shipments have reached customers on time, monitor the number of views on the tracking page and clicks on the buttons.

Send Tracking Updates

Add a tracking link to your order status page and send a tracking link to consumers via Whatsapp, SMS, and Mail.


Quick answers to the top questions asked by our Merchants
Does COD order verification help in reducing RTO?
Yes, Order verification reduces the chances of returns by converting risky COD orders to prepaid.
What are different communication methods that can be used for order verification?
Merchants can use WhatsApp, SMS, or IVR to verify COD or prepaid orders.
What is the pricing for the COD Order Verification feature?
To verify COD or Prepaid orders on WhatsApp, IVR, and SMS, it costs only Rs.2/per order. Get rates for bulk orders here.
How can a merchant check the status of a COD order?
Merchants can check the status of COD orders under Orders > Tags. Confirmed Tag validates that the customer confirmed an order.
What if a user confirms a COD order and then later cancels it?
We let the customer change the status until the order is ready to ship. Once the order is picked up this provision is removed for the customers.
Is the COD Order Verification feature available for all payment methods?
Yes, the COD Order Verification feature is available for COD and prepaid methods like net banking, UPI, Credit and Debit Cards, and Wallets.
Is the COD Order Verification feature mandatory for all COD orders?
No, the COD Order Verification feature can be enabled for all COD orders, or the merchant can send COD Verification notifications only to orders with a high RTO risk.
Once an order is placed, how long does it take to send a COD Confirmation message?
COD Confirmation messages can be scheduled immediately after an order is placed or sent manually by selecting orders individually or in bulk.
What is the COD Order Verification feature?
The COD Order Verification feature confirms COD orders by validating the user's phone number, sending a message to the users, and verifying the COD order. This ensures the buyer's intent and reduces the merchant's fraud risk.

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